Frequently Asked Questions

Here the YesAge team helps answer some of your questions. You can also submit a new question, if yours isn't here already! 
faqs
  • General

    General questions about YesAge

  • Using oil to clean my face just doesn't seem right. Am I missing something?

    Great question! We actually wrote a whole blog to explain why oil-based cleansers are better for your skin. Please click here to check it out!

  • I have used the same skin care products for a long time and I'm not sure about switching. Should I switch?

    We totally understand your hesitancy to change your current regimen. However, the reason that we invented these products is that there are literally no products out there that specifically are formulated for aging skin, to care for it and help it naturally, gracefully, and positively. So we recommend at least giving our products a try. If you don't like them, just let us know! We will try to make it right.

  • I haven't seen that many metal or aluminum bottles like this before. Why do you use them?

    We love this question. The reason that we use aluminum is actually a big part of our company, our values, and our ethos. We wrote a whole blog post about it. You can find it by clicking here!

  • Who is the team behind YesAge, and why did you start the company?

    We are a small team of experienced entrepreneurs that is truly passionate about changing the narrative around aging and supporting people in loving themselves and being kind to themselves at every age. Our CEO Julie tells her story here...please click on this to read her blog post!

  • Can men use YesAge, too?

    Yes! People of all kinds benefit from our specially formulated products. For more information about poeople who identify as men using YesAge, click here to see a post here from our co-founder Matthew

  • What does it mean to be "pro-aging"?

    At YesAge, we are really bothered by the "anti-aging" propaganda that is so prominent. We feel that aging is a natural part of living, and instead of denying it, we acknowledge aging and find ways to age positively. That's why our products are formulated especially for aging skin, to cleanse and hydrate in just the right way. For more on this, see our blog post here! 

  • If I use injectables (e.g., Botox) or have had cosmetic surgery, can I still use YesAge?

    We believe in self-love and being kind to yourself. This means that we support everyone doing whatever they like to take care of themselves and make themselves feel positive. Whether people use medical intervention, surgical intervention, or nothing at all, we have formulated products that are specifically going to help with aging skin, and will complement all of those various approaches. So, yes, however you choose to do it, embrace yourself, and your age! We also wrote a whole blog post about this, you can find it by clicking here!

  • How to Use

    How to use YesAge (when, how much, etc.!)

  • How exactly do I use these products?

    Great question! We built a webpage specifically to answer this with lots of detail. Please click here for more information!

  • When should I use YesAge, and how often?

    To properly cleanse, tone, and hydrate your skin, it's best to use YesAge twice per day, morning and night. We reccommend using slightly more cleaning oil at night than in the morning (about a dime size dollop in the morning, and about a quarter size dollop at night) to maintain the ideal hydration with natural skin oils. 

    We built a webpage specifically to answer these questions with lots of detail. Please click here for more information!

  • Product Purity & Testing

    How YesAge products are tested, and why it matters.

  • What does it means to be "clean tested"?

    Believe it or not, most cosmetic products are not subject to any testing requirements whatsoever. What this means is that products can contain undesirable and sometimes dangerous components, including heavy metals, pesticides, microplastics, and more. YesAge voluntarily submits all of our products to a third-party, unrelated and independent testing laboratory that analyzes the products for purity and safety. We publicly post those results on our website. For more information, visit our Tested Clean page.

  • Shipping

    Questions related to shipping, delivery, etc.

  • I didn't receive my package. Help!

    Oh so, we're sorry to hear that! Our team handles each package ourselves, and we can help provide you with a tracking number. Please email info@yesage.com and we will do all we can to help!